Refund & Service Policy

At Arjun Plumbing Solution, we strive to provide reliable and high-quality plumbing services. Customer satisfaction is very important to us, and we aim to resolve every service request with professionalism. However, since plumbing involves on-site work, materials, and labor, our Refund & Service Policy is designed to be fair to both our customers and our team.

1. Eligibility for Refund or Rework

A refund or free rework may be considered in the following cases:

• The service was not delivered as agreed due to our team’s fault.
• The issue persists immediately after service despite proper work being carried out.
• Wrong material or fitting was installed by mistake from our side.

2. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Issues caused by pre-existing plumbing problems not disclosed before service.
• Damage caused due to misuse, negligence, or third-party intervention after service.
• Natural wear & tear, water supply issues, or municipal pipeline problems beyond our control.
• Cancellation of service after work has already started.

3. Service Warranty

• Certain plumbing jobs come with a limited service warranty (duration will be informed at the time of service).
• If the same issue reoccurs during the warranty period, we will provide free rework (subject to inspection).
• Warranty does not cover consumables, fixtures, or products supplied by the customer.

4. Refund Process

• Customers must raise a refund or service request within 48 hours of job completion.
• All refund requests will be reviewed by our team with proper service records.
• Approved refunds will be processed within 7–10 working days through the original mode of payment.

5. Contact for Refunds

To request a refund, rework, or service warranty claim, please contact us:

📍 Arjun Plumbing Solution
🏠 49, Vasisth Vihar Colony, Khargapur, Gomti Nagar, Lucknow, Uttar Pradesh – 226010
📞 8960886660
📧 arjunplumbingsolution@gmail.com